Last Updated: Dec 04, 2025

Privacy Policy

1. Introduction

Kin Strong is committed to protecting your personal information and handling it in a transparent and responsible manner. This Privacy Policy explains how we collect, use, store and protect your information when you use our website, services or interact with us in any way.

This policy also outlines your rights and how you can exercise them.

By accessing our website or using our services, you confirm that you have read and understood this Privacy Policy and agree to the way your information is handled as described.

If you have any questions, you can contact us using the details provided at the end of this document

2. Information We Collect

We collect both information you provide directly and information collected automatically when you interact with our systems

Information You Provide

This includes:

Personal details such as your name, email address and telephone number
Business information such as your company name, role, industry and operational detailsInstagram
Information provided when completing forms, booking calls or requesting services
Payment and billing information required to process transactions securely
Any additional information you choose to share during communication with us

Information Collected Automatically

When you use our website or services, we may collect:

IP address and approximate location data
Device type, operating system and browser type
Website usage data including pages visited, time spent and navigation behaviour
Interaction data such as clicks, form submissions and engagement patterns

How Information Is Collected

We collect information through:

Website contact forms and enquiry submissions
Booking systems and calendar integrations
SMS opt in and messaging interactions
Account creation and service usage
Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to operate our business effectively and deliver our services in a reliable and consistent way

This includes:

Providing and managing access to our services
Communicating with you regarding enquiries, bookings or support requests
Processing payments and managing billing relationships
Improving service delivery, functionality and user experience
Analysing usage patterns to improve performance and efficiency
Sending relevant updates, service notifications or communications where consent has been given

We process your data only where there is a valid legal basis, including:

Your consent
Performance of a contract
Legitimate business interests
Compliance with legal obligations

We do not sell your personal information or share it with third parties for marketing purposes

4. Information Sharing and Disclosure

We do not sell, rent or trade your personal information

We may share your information only in the following limited circumstances:

Service Providers

We work with trusted third party providers who support our operations, such as payment processors, hosting providers and communication platforms. These providers are given access only to the information required to perform their function and are contractually required to protect it.

Operational Support

We may share information with subcontractors or partners who assist in delivering services, including customer support or technical implementation. All such parties are required to meet equivalent data protection standards

Legal Requirements

We may disclose information where required to comply with applicable laws, regulations or legal requests, including court orders or requests from regulatory authorities.

Business Transfers

If Kin Strong undergoes a merger, acquisition or sale of assets, your information may be transferred as part of that process. In such cases, appropriate safeguards will be maintained and you will be notified where required.

5. Mobile and SMS Data Protection

We apply strict controls to the use of mobile and SMS data

Mobile numbers and related data are not shared with third parties for marketing purposes
SMS consent data is used only for delivering agreed communications
Data may be shared with essential service providers involved in message delivery

SMS Communications

If you opt in to receive SMS messages, these may include:

Appointment reminders
Service notifications
Account updates
Relevant communications where consent has been given

You may opt out at any time by replying STOP to any message

We do not sell or distribute SMS consent data under any circumstances

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website performance and user experience.

Types of Cookies

Essential Cookies
Required for core website functionality
Analytics Cookies
Used to understand how visitors interact with the website and identify areas for improvement
Marketing Cookies
Used to deliver relevant communications where users have expressed interest

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality

Cookies are used solely for operational and analytical purposes and are not used to sell your data

7. Data Security

We take appropriate technical and organisational measures to protect your information

These include:

Secure data storage and access controls
Encryption where appropriate
Restricted access to authorised personnel only
Regular monitoring of systems and processes

While we take reasonable steps to protect your data, no system can guarantee complete security. You share information with us at your own risk

8. Data Retention

We retain your information only for as long as necessary

Retention is based on:

The nature of your relationship with us
Legal and regulatory obligations
The need to resolve disputes or enforce agreements

Once information is no longer required, it is securely deleted or anonymised

9. Your Rights

You have rights in relation to your personal data

These include:

The right to access the information we hold about you
The right to correct inaccurate or incomplete data
The right to request deletion of your data where appropriate
The right to restrict or object to certain processing activities
The right to data portability where applicable
The right to withdraw consent for marketing communications

To exercise any of these rights, you can contact us directly

10. Third Party Links

Our website may include links to third party websites

We are not responsible for the privacy practices or content of those websites. You should review their policies before providing any information

11. Children’s Privacy

Our services are not intended for individuals under the age of 13

We do not knowingly collect personal data from children. If such data is identified, we will take steps to remove it promptly.

12. International Data Transfers

Kin Strong operates primarily within GB

Where data is transferred internationally, we ensure appropriate safeguards are in place in accordance with applicable laws, including relevant data protection regulations such as GDPR

By using our services, you consent to such transfers where necessary